A Public Relations Crisis Management Allegory: The Tornado

My heart goes out to the people of Moore, Oklahoma. As emergency personnel and government officials described the disaster relief efforts after the terrible tornado this week, I was reminded that many of the same steps are necessary for public relations crisis management. In both cases, the crisis is often difficult to avert but effective [...]

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In Business, Failure Is Always An Option

Everyone hates to fail but innovation and progress cannot happen without risk-taking and conflict. And with risk comes failure. In fact, I would guess that risk takers fail more than they succeed. As Samuel Smiles said in 1859, “We learn wisdom from failure much more than from success. We often discover what will do, by [...]

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Facebook: Bad for Business?

A few years ago business Facebook pages were all the rage. The word was that companies that didn’t jump on it were going to be left in the dust. Facebook for business was assumed to be the perfect leveler because it had no cost and allowed the little guy to promote himself and compete with [...]

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A Systems Approach to Business Communications

Groups of all sizes and varieties create a system of relationships. Good communications must always be designed to facilitate the functionality of the entire system. Because internal and external communications are essential to the success of any business, adopting a systems approach will improve the overall operation of the business. According to a systems approach [...]

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Social Media for Confidential Services

Until now, providers of confidential services could not take advantage of the communication opportunities of social media. I explained the reasons for the restrictions in my post last week. By focusing on one successful financial advisor, this week I will show how things are now changing. There are many potential benefits of social media for [...]

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